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Lexique & droits

6 articles
Mobile plan after a death in Belgium: cancel or take over?

Mobile plan after a death in Belgium: cancel or take over?

Cancelling a deceased relative's mobile plan costs no termination fee in principle. The trap is the takeover: at Telenet, whoever takes over also signs for the phone balance and the unpaid invoices.

Reading your mobile bill: every line and what it commits

Reading your mobile bill: every line and what it commits

Fee billed in advance, pro rata, handset instalment, out-of-bundle charges, and the two dates that tell you when you can leave at no cost. The Belgian mobile bill read line by line.

Prepaid SIM in Belgium: do you have to register?

Prepaid SIM in Belgium: do you have to register?

Yes, every Belgian prepaid SIM must be registered to a person before it is activated. Methods per operator, lending the card to a relative, registration that lapses after 18 months, and what happens to the credit.

PUK code and PIN code: which one locks, which one costs

PUK code and PIN code: which one locks, which one costs

You choose the PIN, the operator assigns the PUK. Where each is written at Belgian operators, how many attempts they allow, and why the plan keeps running while the SIM card is blocked.

Mobile plan cooling-off: in store or online

Mobile plan cooling-off: in store or online

A mobile plan signed at a Belgian shop counter carries no cooling-off period. The real scope of the fourteen days, and the price of the same change of mind on each channel.

eSIM, SIM only, ICCID: your mobile contract glossary

eSIM, SIM only, ICCID: your mobile contract glossary

Twelve words turn up in every Belgian mobile contract pack. Where each one is written, what it commits you to, and what the misread one costs.